Admin Processes & ChatOps

Purpose and scope

Eliminate snowflake fixes by scripting admin tasks and adding approvals.

Outcomes

• No direct SSH into prod.
• Reproducible admin tasks with logs.
• Faster, safer fixes.

Signals of trouble

• Manual DB tweaks without tickets.
• Lost context when responders change.
• No audit trail for urgent actions.

Remediation steps

1. Script common admin tasks; store in a shared repo.
2. Trigger via chatops with approvals; log context and results.
3. Rotate secrets and restrict break-glass access.

Checklists and assets

• playbooks/12factor-modernized/checklist.md admin items.

References

• Incident response runbooks and security policies.